Blixaronvik

Refund Policy

Last Updated: January 2025

1. Introduction

This Refund Policy outlines the terms and conditions under which Habit Health, operating Blixaronvik, processes refunds for services and products purchased through our website at blixaronvik.ddd.

We are committed to customer satisfaction and will work with you to resolve any issues with your purchase.

2. General Refund Terms

Refund eligibility depends on the type of product or service purchased and the circumstances of your request. All refund requests must be submitted in writing to our customer service team within the applicable timeframe.

3. Digital Products and Services

3.1 Eligibility

Refunds for digital products and services may be requested within 14 days of purchase if:

  • The product or service is defective or not as described
  • You have not accessed or downloaded the content
  • Technical issues prevent you from accessing the content

3.2 Non-Refundable Items

The following are not eligible for refunds:

  • Digital products that have been accessed, downloaded, or used
  • Services that have been fully delivered
  • Promotional or discounted items marked as non-refundable
  • Gift cards or vouchers

4. Consultation Services

4.1 Cancellation Policy

For scheduled consultation services:

  • More than 48 hours before appointment: Full refund
  • 24-48 hours before appointment: 50% refund
  • Less than 24 hours before appointment: No refund
  • No-show: No refund

4.2 Rescheduling

You may reschedule an appointment without penalty if you provide at least 48 hours notice. Rescheduling requests with less notice may incur a fee.

5. Subscription Services

5.1 Monthly Subscriptions

Monthly subscriptions may be cancelled at any time. Cancellations will take effect at the end of the current billing period. No partial refunds are provided for unused portions of the subscription period.

5.2 Annual Subscriptions

Annual subscriptions may be refunded within 30 days of purchase if you have not accessed the subscription content. After 30 days, refunds will be prorated based on the unused portion of the subscription, minus a 20% administrative fee.

6. Physical Products

6.1 Return Period

Physical products may be returned within 30 days of delivery for a full refund if:

  • The product is unused and in original condition
  • All original packaging and materials are included
  • You provide proof of purchase

6.2 Return Shipping

Customers are responsible for return shipping costs unless the product is defective or we made an error in fulfillment. We recommend using a trackable shipping method.

6.3 Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will provide a prepaid return label and issue a full refund or replacement upon receipt of the returned item.

7. How to Request a Refund

7.1 Refund Request Process

To request a refund, please contact us with the following information:

  • Your name and contact information
  • Order number or transaction ID
  • Date of purchase
  • Reason for refund request
  • Any supporting documentation or evidence

7.2 Contact Information

Habit Health
Level 1, 129 Hurstmere Road
Takapuna, Auckland 0622
New Zealand
Phone: +64 9 486 2220
Email: notifyuse@blixaronvik.world

8. Refund Processing

8.1 Review Period

We will review your refund request within 5-7 business days and notify you of our decision via email.

8.2 Approved Refunds

If your refund is approved, it will be processed within 10 business days. The refund will be issued to the original payment method used for the purchase.

8.3 Processing Time

Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution's processing time.

9. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact us to discuss your case. We will review each request on an individual basis.

10. Consumer Rights

This Refund Policy does not affect your statutory rights under New Zealand consumer protection laws, including the Consumer Guarantees Act 1993. If a product or service fails to meet consumer guarantees, you may be entitled to a remedy regardless of our refund policy terms.

11. Disputes

If you are not satisfied with our response to your refund request, you may:

  • Request escalation to a senior manager
  • Contact the Commerce Commission of New Zealand
  • Seek independent dispute resolution services

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

13. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Habit Health
Level 1, 129 Hurstmere Road
Takapuna, Auckland 0622
New Zealand
Phone: +64 9 486 2220
Email: notifyuse@blixaronvik.world